Welcome to H2 Hats (“H2 Hats,” “we,” “our,” or “us”). This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with H2 Hats, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Processing times may vary during:
·New product launches
·Sales and promotional events
·Holidays
·Periods of unusually high order volume
·Severe weather or other unforeseen circumstances
Orders are processed Monday through Friday, excluding weekends and recognized holidays.
2. Shipping Methods
H2 Hats ships through reputable national and regional shipping carriers.
Available shipping methods and estimated delivery times are displayed during checkout and may vary depending on your delivery address and selected shipping option.
Shipping options may include:
·Standard Shipping
·Expedited Shipping
·Overnight Shipping (where available)
Not all shipping methods are available for every destination.
3. Shipping Rates
Shipping charges are calculated during checkout based on factors including:
·Package weight
·Package dimensions
·Shipping destination
·Selected shipping method
Any applicable shipping promotions or free shipping offers will be clearly disclosed on our website and may be modified or discontinued at any time without notice.
4. Delivery Estimates
Estimated delivery dates are provided for convenience only and are not guaranteed.
Delivery times may be affected by factors beyond our control, including:
·Weather conditions
·Carrier delays
·Natural disasters
·High shipping volumes
·Customs inspections
·Supply chain disruptions
·Incorrect or incomplete shipping information provided by the customer
H2 Hats is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking information may take up to 24 hours to become active after shipment.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time an order is placed.
H2 Hats is not responsible for orders delayed, lost, or returned due to:
·Incorrect addresses
·Missing apartment or suite numbers
·Invalid postal codes
·Undeliverable addresses
If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
7. Lost, Stolen, or Damaged Packages
Risk of loss transfers to the customer once the shipment has been accepted by the shipping carrier.
If your package is lost, stolen, or arrives damaged:
·Contact the shipping carrier as soon as possible.
·Notify H2 Hats promptly so we can assist with available claim procedures.
·Claims may be subject to the carrier’s investigation and policies.
While we will make reasonable efforts to assist, H2 Hats cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
8. International Shipping
International shipping may be available to select destinations.
Customers are responsible for:
·Customs duties
·Import taxes
·Brokerage fees
·Value-added taxes (VAT)
·Other government-imposed fees
These charges are not included in product or shipping prices unless otherwise stated.
Delivery times for international orders may vary due to customs processing.
9. Wholesale Shipments
Wholesale orders may require additional processing time depending on:
·Order size
·Product availability
·Customization requirements
·Freight scheduling
Wholesale customers will receive shipping estimates after order confirmation when applicable.
10. Split Shipments
If your order contains multiple products, H2 Hats reserves the right to ship items separately based on inventory availability or fulfillment location.
Customers will not be charged additional shipping fees for split shipments unless otherwise agreed.
11. Shipping Restrictions
Certain products may not be eligible for shipment to all destinations due to carrier restrictions, applicable laws, or other limitations.
H2 Hats reserves the right to refuse or cancel shipments where delivery is prohibited or impractical.
12. Delivery Refusal or Returned Packages
If a shipment is refused by the recipient or returned as undeliverable, H2 Hats may deduct:
·Original shipping charges
·Return shipping costs
·Applicable restocking fees (if any)
before issuing any eligible refund.
13. Changes to This Shipping Policy
H2 Hats reserves the right to modify this Shipping Policy at any time.
Changes become effective immediately upon posting the updated Shipping Policy on our website.
Your continued use of the website or placement of future orders constitutes acceptance of any revised Shipping Policy.
14. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
H2 Hats
698 E Heinberg Street Suite 101
Pensacola, Florida, 32502
(850) 312-3145
chris@h2hats.com
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